Our mission at Avicado is to provide the highest level of service in support of your team’s construction technology needs. As your trusted technology adviser, we offer a full array of professional services, including business analysis, project management, process design, system integration, account administration, and training so you can focus on running your business.
Onboarding and Training
A trainer with knowledge of the software alone won’t be effective in getting your team on board with a new system. It takes industry experienced trainers like Avicado to coach your team on the use of your construction management software.
We provide customized, industry-specific training for groups or individuals, and on-going support services to give users a resource versed in both their business and account configuration. We enhance learning by bringing relatable, real-world examples to illustrate the features that will benefit your users in their day-to-day tasks and responsibilities, so the solution becomes a tool, not a burden.
Whether you are looking to train new users or bring in your trade partners to collaborate on projects to realize the full benefits of your system, our approach to training is to get your users in the system on day one, with an assessment to target needs and dashboards to help track adoption to facilitate proactive support. Your team will benefit from our flexible approach to training, with a choice of one-on-one or group training, and face-to-face or e-Learning. Ask about our custom training guides designed to reinforce learning.
Let us help you take your organization to the highest level of efficiency by implementing process automation, utilizing our experience of having designed and configured hundreds of processes in the industry to implement best practices. As an independent consultant, Avicado provides objective analysis of your organizations needs and challenges, meeting with stakeholders to define requirements, document processes and procedures and configure and test solutions with a goal to improve communication, accountability and ensure compliance. This is often an on-going process as the needs of your program change and grow.
System Administration: Serving as the Administrator of your system, Avicado can relieve you of the burden of on-going support for your users and keeping your system up-to-date by providing you with a well-trained, consistent resource familiar with your organization and account. You will also benefit from our commitment to continuous training, with a goal to keep your users informed on the latest system changes and how they might benefit your organization.
On-Call Support: A Dedicated On-Call User Support service is available as a “Hot-Line” for your organization. No more busy signals, long delays in getting answers or spending time educating the support rep on your system configuration and business processes. With a dedicated Avicado resource familiar with both your team and your account to answer user questions, troubleshoot problems, document software defects and assist with the resolution, your organization saves time, money and frustration, resulting in higher user engagement and system acceptance.
System Audit: Software adoption is more of a marathon than a sprint. If your goal is to take full advantage of your project management solution’s power, let Avicado help maximize the return on your investment by engaging our industry product experts to review your account, identify inefficiencies, recommend best practices.
Business Analysis/Project Management: Whether you are looking to implement a new system, expanding use into other areas of the product or organization, implementing custom solutions or integrating systems for greater efficiency, Avicado can represent YOUR interests as your Business Analyst/Project Manager to ensure your organizations goals are met and keep the project on time and on budget.
Our managed services are customizable to your specific needs and budget, and may involve full or part-time assistance. Contact our team to discuss how we might help you achieve your goals.
How do you ensure your organization is investing in the right system for your long-term growth? Do you find it difficult to sort through the software website marketing and product demos to discern the strengths and weaknesses of available solutions?
Avicado provides the experience needed to select the right system for your organization within your budget. From surveying stakeholders, documenting system requirements, evaluating and ranking solutions to negotiating pricing, terms and conditions on your behalf, we provide an independent resource to help you make the best choice for your organization’s needs. Whether you are looking to implement a completely new solution or additional features or modules to enhance the use of your current system, we can save you time and money by performing an unbiased review of your current technology, outlining a plan that is consistent with your business needs, identifying the best available option and formulating a business case to garner the support you need within your organization.